Shipping & Returns

Shipping & Handling

 

Shipping estimate does not include processing time.

Please ensure you enter the correct billing/shipping address BEFORE submitting your order. ORDERS OVER $150 + EXPRESS SHIPPING OPTIONS REQUIRE SIGNATURE AT DELIVERY! (Note we are currently not shipping to Belgium, Ghana, Greece, Iran, Kyrgyzstan, Mexico, Nigeria, Peru, Qatar, Russia, Saudi Arabia, Spain, Sudan and the United Arab Emirates due to customs regulations on importing cosmetics within your region)

 

Domestic

USPS Standard: 5-7 business days but can take up to 10 business days

USPS Priority Mail: 1 - 3 business days (estimate as provided by USPS)

UPS Ground: 3-5 business days (not including weekends or holidays)

UPS 3 Day:  3 business days (not including weekends or holidays)

 

International

USPS Standard: 7-30 business days

UPS Worldwide Expedited: 3-5 business days

UPS Saver: 1-3 business days

*Please note the estimated date of delivery is your carrier's best estimate. It is not a guarantee. We are not responsible for delays or their failure to deliver by their estimated date. USPS Standard is always the option that takes the longest so please beware that the estimated times offered by the carrier can sometimes be extended. For domestic, up to 14 business days and for international, we've seen standard take as long as 6 weeks (8 in one case). 

United States Postal Service "USPS" is our preferred shipping carrier within the United States.

If your shipment shows a confirmed delivery from the assigned courier, we are not responsible for sending a replacement package due to loss or stolen mail or issue a refund. Please contact your local post office to open a case regarding the whereabouts of your package. We are not responsible for delivery delays due to weather, mishandling by carrier or undeliverable addresses.

If your package has been returned due to invalid address information, non-payment of customs fees or refusal of parcel shipping and handling fees are non-refundable. the USPS still charges a fee to transport the parcel.

Note: Orders with a value of $150+ are shipped via Priority Mail and require a signature.

Free shipping promotion offers (when applicable) apply only to a U.S. address originating within the 48 contiguous states. All orders will be shipped USPS Mail.

Please note that we observe National Holidays, and the Postal Service cannot ship on these dates!

All international orders will be shipped via International Priority Mail or First Class Mail, and will be charged the International Priority Mail fee for delivery to the address of the order. Coloured Raine does not assume responsibility or liability for any customs issues: including duties or taxes. Please take into account that any customs charges must be paid directly by you.

We do not ship to the middle east or african regions due to strict customs regulations.

Country

Service

Cost

Delivery Time

United States

USPS Flat Rate with delivery confirmation

$5.95

5-7 days but can take up to 10 business days (excluding holidays and weekends)

Canada

USPS Flat Rate with delivery confirmation

$9.00

7-14 business days (excluding Saturday’s, Sunday’s and holidays). Can take up to 30 due to customs clearance

Latin/South/Central America, Caribbean, Asia, Eastern Europe

USPS Shipping without delivery confirmation

$12.00

7-21 business days (excluding Saturday’s, Sunday’s and holidays).  Can take up to 30 due to customs clearance

United Kingdom and Western Europe

USPS Shipping with delivery confirmation

$12.00

7-14 business days (excluding Saturday’s, Sunday’s and holidays).  Can take up to 30 due to customs clearance

Australia and New Zealand and all other countries

USPS Shipping with delivery confirmation

$12.00

7-14 business days (excluding Saturday’s, Sunday’s and holidays).  Can take up to 30 due to customs clearance


*Customer will be responsible for all duties & taxes, according to their country.  Delivery time depends on your selected country and depending on the handling with customs.*

Returns

We believe in providing exceptional customer service and will always do our best to assist with any issue or concern you may have with a purchased item.  If a product does not meet your expectations, you have up to 14 days upon receipt to return it for a refund minus shipping and handling. 

To complete your request, please send an email to info@colouredraine.com to obtain a return authorization. If a product is damaged it may only be exchanged for the same product you originally purchased. Any returns sent without a RA# will automatically be denied.  

Eye lashes, eyeshadows, eyeshadow palettes, nail polish and final sale (discounted) items are not refundable/exchangeable. Exceptions are made for damaged items. All of these items are final sale and cannot be returned for a refund.

Shipping fees will not be credited back unless the issue was on our end.

*The swatches on our website represent our colors as true to color based on models features (lip pigmentation and/or skin tone).  However, the actual color may appear different on everyone*