Shipping & Returns

Shipping & Handling

United States Postal Service "USPS" is our preferred shipping carrier within the United States.

Once the package has left our warehouse, has been received by the post office and a tracking number has been assigned, we are no longer liable for lost packages.

If your shipment shows a confirmed delivery from the USPS, we are not liable/responsible for sending a replacement package. Please contact your local post office to open a case regarding the whereabouts of your package. We are not responsible for delivery delays due to weather, mishandling by carrier or undeliverable addresses.

If your package has been returned due to invalid address information, non-payment of customs fees or refusal of parcel shipping and handling fees are non-refundable. the USPS still charges a fee to transport the parcel.

Note: Orders with a value of $150+ are shipped via Priority Mail and require a signature.

Free shipping promotion offers (when applicable) apply only to a U.S. address originating within the 48 contiguous states. All orders will be shipped USPS Mail.

Please note that we observe National Holidays, and the Postal Service cannot ship on these dates!

All international orders will be shipped via International Priority Mail or First Class Mail, and will be charged the International Priority Mail fee for delivery to the address of the order. Coloured Raine does not assume responsibility or liability for any customs issues: including duties or taxes. Please take into account that any customs charges must be paid directly by you.

We do not ship to the middle east or african regions due to strict customs regulations.

Country

Service

Cost

Delivery Time

United States

USPS Flat Rate with delivery confirmation

$5.95

3-5 days but can take up to 10 business days (excluding holidays and weekends)

Canada

USPS Flat Rate with delivery confirmation

$7.95

7-14 business days (excluding Saturday’s, Sunday’s and holidays). Can take up to 30 due to customs clearance

Latin/South/Central America, Caribbean, Asia, Eastern Europe

USPS Shipping without delivery confirmation

$9.95

7-21 business days (excluding Saturday’s, Sunday’s and holidays).  Can take up to 30 due to customs clearance

United Kingdom and Western Europe

USPS Shipping with delivery confirmation

$10.95

7-14 business days (excluding Saturday’s, Sunday’s and holidays).  Can take up to 30 due to customs clearance

Australia and New Zealand and all other countries

USPS Shipping with delivery confirmation

$11.95

7-14 business days (excluding Saturday’s, Sunday’s and holidays).  Can take up to 30 due to customs clearance


*Customer will be responsible for all duties & taxes, according to their country.  Delivery time depends on your selected country and depending on the handling with customs.*

Returns

We believe in providing exceptional customer service and will always do our best to assist with any issue or concern you may have with a purchased item.  If a product does not meet your expectations, you have up to 7 days upon receipt to return it for a refund minus shipping and handling. 

To complete your request, please send an email to info@colouredraine.com to obtain a return authorization. If a product is damaged it may only be exchanged for the same product you originally purchased. Any returns sent without a RA# will automatically be denied.  

Eye lashes, eyeshadows, eyeshadow palettes, nail polish are not refundable/exchangeable. Exceptions are made for damaged items. All of these items are final sale and cannot be returned for a refund.

Shipping fees will not be credited back unless the issue was on our end.

*The swatches on our website represent our colors as true to color based on models features (lip pigmentation and/or skin tone).  However, the actual color may appear different on everyone*