FAQs

General Questions

Are your products cruelty free?

Yes, our entire line is cruelty free and we are certified by PETA. Feel free to check out credentials.

Do you offer a promo discount for makeup artists?

At this time, we do not.

Which payment methods are accepted on this site?

We accept VISA, Mastercard, Discover and American Express credit cards through PayPal. You do not need a PayPal account to process an order. Please confirm your delivery address when paying through PayPal.

How can I be in-the-know about new Coloured Raine goodies?

We’ve made it pretty simple. Enter your email at the bottom of this page to sign up for our newsletter or follow us on any of our social media handles for announcements.

Order Questions

Can I add a discount code after my order is complete?

Unfortunately, once an order is placed, it cannot be adjusted. We do not offer price adjustments for products purchased before or after promotions.

How do I track my order?

We've actually made this super simple! You can click on the link on your order confirmation email any time and log in to see the status of your order. You can even see past orders and easily re-order the same products that you've already grown to love and adore!

Something is missing from my order. / My order was incorrect!

Whooops! We're happy to help fix this – contact customer service to start the process by sending an email to: info@colouredraine.com. Please note, all order discrepancies are to be reported 48 hours after receiving.

Can I cancel my order?

If your order has not be assigned a tracking number, please quickly send us an email at info@colouredraine.com and we will try to cancel it as soon as possible.

Can I change the contents of my order?

Unfortunately, due to the volume of orders received, we are unable to change an order once it has been received.

Shipping Questions

How long does shipping take?

Orders typically ship 1-2 business days after received. However, during restock, sales and new releases it can take up to 5 days to process. USA customers can expect 3-10 days to arrive. International up to 6 weeks dependent on your local customs clearance.

How much is shipping?

We ship to most countries globally via USPS. United States $5.50/International calculated at time of checkout. PLEASE NOTE: *WE ARE NOT RESPONSIBLE FOR EXTRA CUSTOM FEES THAT SOME COUNTRIES MANDATE*

Returns

Do you accept returns?

We believe in providing exceptional customer service and will always do our best to assist with any issue or concern you may have with a purchased item. If a product does not meet your expectations, you have up to 7 days upon receipt to return it for a refund minus shipping and handling. To complete your request, please send an email to info@colouredraine.com to obtain a return authorization. If a product is damaged it may only be exchanged for the same product you originally purchased.

Eye lashes, eyeshadows, eyeshadow palettes, nail polish are not refundable/exchangeable. All of these items are final sale and cannot be returned for a refund.

  

*If your question is not listed above, all other inquiries can be sent via our contact form.