- Shipping
- Returns
All orders are processed within 1 to 2 business days. However, during new releases, sales and restocks, it can take up to 5 business days to process based on the order received.
Upon shipment, you will receive an email with your tracking information and estimated delivery date. Please note, any delays incurred by the courier is at their discretion and not at the discretion of Coloured Raine.
International customers will be responsible for all duties & taxes, according to their country. Delivery time depends on your selected country and on the handling with customs.
Cancellations
Only orders that have not yet shipped can be cancelled. If you received a tracking number via email/sms – you cannot cancel or modify the order, your order has been marked as shipped.
Returns
Coloured Raine will gladly accept returns of product/s purchased from www.colouredraine.com
We believe in providing exceptional customer service and will always do our best to assist with any issue or concern you may have with a purchased item. If a product does not meet your expectations, you have up to 14 days upon receipt to return it for a refund minus shipping and handling. To complete your request, please contact us to obtain a return authorization.
Please note that due to hygiene concerns eye lashes, eyeshadows, and eyeshadow palettes are not refundable/exchangeable unless the item is defective. All of these items are final sale.
Shipping
All orders are processed within 1 to 2 business days. However, during new releases, sales and restocks, it can take up to 5 business days to process based on the order received.
Upon shipment, you will receive an email with your tracking information and estimated delivery date. Please note, any delays incurred by the courier is at their discretion and not at the discretion of Coloured Raine.
International customers will be responsible for all duties & taxes, according to their country. Delivery time depends on your selected country and on the handling with customs.
Returns
Cancellations
Only orders that have not yet shipped can be cancelled. If you received a tracking number via email/sms – you cannot cancel or modify the order, your order has been marked as shipped.
Returns
Coloured Raine will gladly accept returns of product/s purchased from www.colouredraine.com
We believe in providing exceptional customer service and will always do our best to assist with any issue or concern you may have with a purchased item. If a product does not meet your expectations, you have up to 14 days upon receipt to return it for a refund minus shipping and handling. To complete your request, please contact us to obtain a return authorization.
Please note that due to hygiene concerns eye lashes, eyeshadows, and eyeshadow palettes are not refundable/exchangeable unless the item is defective. All of these items are final sale.